Privacy Policy

 

Introduction

We (Clent Life Science, The Company, The Business), believe strongly in protecting our customers’ privacy, so when we collect personal information from you as part of our business services we will ensure that it is only used in the manners stated below. Our policies and processes comply with the GDPR (General Data Protection Regulation 2018). We are governed by the laws of England and Wales and as such, will collect, use and process your data in accordance with these laws.

Types of Information

We only collect information essential to the function of our business that is necessary to:

  • Enable us to fulfil our legal obligations to our customers (information that you knowingly supply to us). This includes the performance of a contract like processing orders placed as well as responding to requests you make.
  • Allow us to improve our services (this includes the use of cookies and IP addresses).

1. Information Knowingly Provided

  • Data supplied by our customers is collected in the following circumstances:
  • When you sign up to our mailing list
  • Make a purchase online or via email
  • If you make an enquiry (through our website contact form, via telephone, chat box or email)

1.2 Personal Details

We will not disclose your personal information to anyone else unless the law requires us to except in the following circumstances:

  • If you place an order we will need to share your delivery details with our trusted couriers
  • If you purchase an Analox Instruments product through our website or make an enquiry about their range we will pass on the details you provide so that they can fulfil your order or request.
  • If you use our website chat system “Purechat” to submit an enquiry. You can read their privacy policy here
  • If you sign up to our newsletter

1.3 Mailing List & Newsletter

If you sign up to The Company’s mailing list you will be asked to confirm your consent to receiving email communications from us.

The details you supply will be held in Mailchimp, a popular and secure provider. You can view their privacy policy here.

You have the option to unsubscribe from receiving these communications each time you are contacted via email (by clicking the unsubscribe button), or alternatively you can contact us at any time by emailing your request to info@clentlifescience.co.uk and we will remove you from our list.

1.4 Where information is stored

We take steps as an organisation to safeguard your details and personal information is stored in secure systems that are password protected. We take digital security very seriously and use methods including SSL certification to ensure that any information you submit online is encrypted and therefore kept private.

1.5 Payment Details

If you place an order online your payment details are not stored within our systems, as we use a secure external payment gateway.

1.6 Contacting You

If you place an order through our website or by submitting a purchase order we will send you an email confirming your purchase and the delivery details you have supplied so that we can fulfil the order.

We may also contact you if there is an issue with the order or delivery arrangements.

2. Information that allows us to improve our services

2.1 IP Addresses

If you make a purchase through our website, your IP address will be collected within our secure payment gateway system, as a fraud prevention technique. We do not hold this information centrally on our system, nor is it used for any other purpose. We do not use IP addresses to track which pages you have visited on our website.

2.2 Cookies

A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognize you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier.

You can read about the cookies in use on our website below.

2.3 Using our Website

Like most businesses, we collect and analyse information about visitors to our website to help us to make improvements, such as when people visit our site and the pages they frequent. This information is collated by Google Analytics. You can view their privacy policy here. The information collected through Google Analytics does not include any personally identifying information such as IP Addresses and is only used in aggregate.

2.4 Hyperlinks

Our website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

3. Your Rights

We hold data for as long as we are required to do so by law (usually 6 years). By law you are entitled to view, amend, restrict or delete the personal information that we hold about you at any time.

You can contact us via email at  info@clentlifescience.co.uk with your request.

4. Policy Review

This policy will be reviewed in 12 months (May 2019).

 

Cookies Used On Our Website

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or phone when you browse the internet. Cookies enable us to improve our site by managing security and speed, remembering your settings between visits and making sure the website works as you need it to. We don’t use cookies to collect any sensitive information or personally identifiable information without your express permission and we don’t pass personally identifiable data to third parties or advertisers.

Our own cookies (first party)

The cookies set by our website enable necessary functions like allowing you to add a comment to our products and blog, remembering your search settings and making the shopping basket and checkout process work. They need to be set for our website to work properly, so if you disable cookies from your browser please be aware that parts of the site may not work as they should.

Other cookies (third party)

Like almost all websites we do use functions that are provided by other companies like utilising Google Maps on our contact page.

These third parties can set cookies of their own when you engage with our site, for example if you use a social media button.

Anonymous Visitor Statistics Cookies

We also use cookies to help us compile analytics (statistics about the number of people using our website, the pages they frequent, the searches they make to find products and how they found our site). This information collected anonymously and is an important part of how we monitor and improve our site and its content.

We cannot be responsible for the privacy and cookie policies of any of these external companies, however you can read about their policies below and in some cases, contact them directly to opt out of their cookie use and tracking for marketing and advertising purposes.

Granting us permission to use cookies

We will ask your permission to use the none-essential cookies listed below when you visit our website.

Turning cookies off

You can also switch cookies off by adjusting your browser settings.

Please bear in mind that doing this will likely limit how our site functions (for example placing items in the shopping cart). This is also true for most websites. If your reasons for rejecting cookies are related to concerns around internet security you may wish to consider utilizing popular anti-malware systems as an alternative to disabling cookies, so that the functionality of the websites you visit isn’t compromised.

External Links

 

Privacy Policies Cookie Policies & Opt Out (where applicable)
 LinkedIn  LinkedIn
 Twitter  Twitter
 Google  Google
 Mailchimp  Mailchimp
 PureChat  PureChat

Types of Cookie

Session cookie

This links your actions on our website using a session ID (unique to that visit) and only lasts for as long as your browser session. It is then deleted.

Persistent cookie

Stored on your device, persistent cookies enable your preferences and actions across a site to be remembered. They aren’t deleted when you close your browser and are activated when you visit the site that created the cookie. They can last for various amounts of time.

Categories of cookie

Strictly necessary cookie – These cookies are essential to a website and enable you to use features like filling in a form, using the shopping basket or making a purchase

Performance cookie – Performance cookies collect details about how a website is used to help improve the way it works

Functionality cookie – Functionality cookies allow a website to remember the choices you make (like your choices when using the search function) and to provide more personalised features to optimise your experience

Targeting/advertising cookie – These are used to deliver adverts which are more relevant to you and your interests. We do not make use of these ourselves however they can be set by companies like Google and Twitter (see below for more details).

Cookies on our site

 Cookies  Source  Duration   Function
 wordpress_test_cookie clentlifescience.co.uk session Used to check whether your web browser is set to allow, or reject cookies
 woocommerce_cart_hash clentlifescience.co.uk session Stores information about your cart
 wp_woocommerce_session_ clentlifescience.co.uk session Identifies the customer and session expiration time
 __stripe_mid, __stripe_sid clentlifescience.co.uk session Enables our secure payment system
 gdpr[allowed_cookies], gdpr[consent_types] clentlifescience.co.uk 1 year GDPR cookie request, GDPR consent
 m .m.stripe.com 10 years Enables our secure payment system
 nsr .m.stripe.network session Enables our secure payment system
 PHPSESSID clentlifescience.co.uk session Stores your shopping basket
 _AVESTA_ENVIRONMENT  mailchimp.com session Used by our email marketing platform when you sign up to our newsletter
 _ga clentlifescience.co.uk 2 years Google Analytics – used to distinguish unique users by assigning a randomly generated number as a client identifier
 _gat_gtag_ clentlifescience.co.uk 1 minute Limits the percentage of requests and compiles information about how visitors use the site
 _gid clentlifescience.co.uk 1 day Google Analytics – Used to differentiate users
 1P_JAR google.com 1 day Used to gather website statistics and to track conversion rates.
 NID google.com 6 months Contains a unique ID Google uses to remember your preferences and other information
bcookie,bscookie, leo_auth_token, lidc  linkedin.com  < 2 days From the LinkedIn widget: Browser and secure browser ID cookies, tracks which page the user visits
 ct0, twitter.com 1 day Enables personalisation and preferences via the twitter widget
 eu_cn twitter.com 1 year Remembers which products you have viewed
 external_referer twitter.com 1 week Used to aggregate information about button usage
guest_id, personalization_id twitter.com  2 years Used to identify you to twitter, collects info about your browsing behaviour for marketing purposes including digital display and social media advertising
 JSESSIONID, lang linkedin.com  session Used for sign in with LinkedIn
OTZ  plus.google.com 1 month  Allow sharing of a page on Google plus account